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Developing a Customer Service–Conscious Team for High Performance

Blog: SweetProcess Blog & Podcast Helping Business Owners Systemize & Scale

Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires team members to be a part of the customer satisfaction […]

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