Blog Posts Process Management

Despite IT Heroics, Technology Is Systematically Failing Employees.

Blog: Forrester Blog for Business Process and Applications Professionals

Today, 67% of people say their service desk is doing a good job. — that sounds like things are going pretty well. However, only 42% say they don’t have long-running IT issues. That’s a problem we do need to talk about. What does this mean? First, the humans in IT are doing impressively well. Despite […]

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