Blog Posts Process Management

Decide Today How You’re Going To Prioritize Tomorrow

Blog: Forrester BPM Center of Excellence

In 2022, Forrester’s data showed that nearly one in five customer experience (CX) professionals said that their program doesn’t have a defined process to prioritize its work. That’s a mind-bogglingly high number of people—and organizations—that are making decisions based on gut feeling, the loudest voice, the highest paid person’s opinion, or maybe by throwing literal […]

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