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CXDC 2017: Navigating the Uncertain Future of Federal Digital Engagement

Blog: Forrester BPM Center of Excellence

Next week at Forrester’s annual CXDC Forum in Washington, D.C., I’ll be joined by more than 200 government leaders who are leading the charge to improve CX at the federal level. Our packed agenda already includes 15+ sessions and features top CX leaders from the Census Bureau, Department of Veteran Affairs, TSA and more. We’ll […]

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