Blog Posts Process Management

CX Pros, Add Rigor To How You Prioritize And Drive Business Results

Blog: Forrester BPM Center of Excellence

Firms are failing to differentiate with CX Today, customer expectations are outpacing brands’ ability to adapt and differentiate with CX. Take Australia, for example. Our CX Index™ data show how CX quality in Australia languished and, yet again, no brand managed to make it into the excellent category. On average, scores are stagnant with 80% […]

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