CX In France: French Customers Expect Better
Blog: Forrester BPM Center of Excellence
« Les français sont exigeants » is how I summarized Forrester’s findings about the quality of customer experience in France last week at Paris Tendances 2020 — translation: “The French are demanding.” Why? Because according to the 9,000 French respondents to our latest CX Index survey, the quality of experiences delivered by major brands that […]
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