Customer Service Unplugged — Or Why Empathy Matters
Blog: Forrester BPM Center of Excellence
When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version of “Layla” from MTV Unplugged. When you strip a contact center down to its base, you end up with one-on-one […]
Leave a Comment
You must be logged in to post a comment.