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Customer Service Operations Rest On Mature Technologies, But Emerging Ones Add Differentiation

Blog: Forrester BPM Center of Excellence

Great customer service helps control costs as companies squeeze out operational efficiencies. It also fuels sustainable top-line revenue growth by providing differentiated experiences that keep customers loyal to your brand. We just finished assessing 20 of the most important technologies in the customer service in terms of their maturity and business value. Here are some […]

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