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Customer Experience Index India 2017 Results

Blog: Forrester BPM Center of Excellence

As promised, Forrester’s Customer Experience Index (CX IndexTM) results for India 2017 are out. We’re excited to see that over-all, brands in India are doing better this year than they did in 2016! Over half the surveyed 36 brands improved their score. Here’s a quick snapshot of some other key results- Last year’s overall topper (American […]

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