CUSCATLAN Bank improves time management at work saving up to 200 hours per month
Blog: AuraQuantic Blog
CUSCATLAN Bank is one of the highest benchmarks of excellence and innovation in Salvadoran banking. Since its foundation in 1972, the company’s mission has been to provide maximum satisfaction to its customers and generate value in the Central American country. Currently, CUSCATLAN Bank is a leader in the credit card market, with over 300 ATMs distributed throughout El Salvador and more than 100 customer service points.
Due to its growth, CUSCATLAN Bank sought to adopt a more efficient business model that would allow it to increase productivity and reduce operational management times. Furthermore, day-to-day work involved many manual tasks, combined with others that relied on office software, which generated monitoring and cohesion problems for task development across different departments.
Therefore, after evaluating different options, CUSCATLAN Bank decided to start a digital transformation process to improve competitiveness, by implementing workflows and process automation. Of all the options available on the market, CUSCATLAN Bank opted for AuraQuantic, due to its wide range of possibilities to carry out this transformation, in a simple and flexible way, and because it is compatible with the company’s existing software.
Between 2019 and 2020, the company’s document management processes were automated. This contributed to improving the visibility and monitoring of tasks related to customer data management. In addition, the platform improved internal communication between employees by facilitating corporate document management and shortened management times for granting loans and activating credit cards.
In 2021, these processes were perfected, expanding some options and integrating the AuraQuantic software with other programs. In turn, the process of activating customer requests was automated, including back-office tasks (activation of services and accounting records), request and query management, as well as other complementary services, such as transfers and after-sales services.
The AuraQuantic business process automation platform has resulted in significant benefits for CUSCATLAN Bank, such as saving 200 hours of work per month, the implementation of internal protocols, the creation of measurable processes, and customer service optimization.
Due to all these benefits, CUSCTALAN Bank decided to migrate all its management programs to AuraQuantic to connect disparate systems and create an agile and well-connected business ecosystem, extending the use of the platform throughout the entire company.
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