Blog Posts Process Management

Creating The CX-Centric Utility

Blog: Forrester BPM Center of Excellence

Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a whole lot of thought to their utility company – flip a switch and the expected happens. The outage – especially prolonged outages – changes […]

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