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COVID-19: For airlines, it is time to give nothing less than their best.

Blog: Forrester BPM Center of Excellence

As with every other major crisis facing the world, whether a global war or a pandemic, humanity prevails through unity, empathy, responsibility and leadership. Tactical and momentary actions alone will not be enough because we have to be prepared for a sustained period of strife. Governments and private sector organizations have a shared responsibility […]

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