Countdown To Forrester’s CX Sydney 2019 Forum
Blog: Forrester BPM Center of Excellence
Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your customer experience (CX) practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking […]
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