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Concentrix Acquiring Webhelp: Setting The Stage For A Two-Horse Race In Contact Center Outsourcing

Blog: Forrester BPM Center of Excellence

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […]

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