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Comment on Practical Process: The Best Thing? by Ed Johnson

Blog: BPTrends - Harmon on BPM

There’s that dang Deming voice in my head, again: “By what method to find problems let alone fix problems?” “What operational definition?” “How to know when to fix, change, or leave well enough alone?” “Continual improvement or continuous improvement?” “Do the wrong thing, make matters worse.”

All too often, management demands for the easier-to-manage-and-hold-workers-accountable continuous improvement route make matters worse and result in systemic sub-optimization. Flip a coin n+1 times will always yield exactly one possible but most improbable “continuous improvement” path (all heads) and exactly one possible but most improbable “continuous failure” path (all tails). Every other path will be a “continual improvement” path, a “continual makes-no-difference” path, or a “continual failure” path.

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