Comment on Harmon on BPM: Two Types of Digital Transformation by Paul Harmon
Blog: BPTrends - Harmon on BPM
It may be true that IT is doing most of the digital transformation work, but if it is, its unfortunate. It like letting IT start installing ERP systems without having a clear idea of the nature of the business processes to be automated. The process analysis function may be within IT, but it should be a separte function and focused on a more comprehensive view of what the organization is trying to accomplish.