Choose The Right Global Omnichannel Contact Center Outsourcer
Blog: Forrester BPM Center of Excellence
Contact center outsourcing is dead! Long live contact center outsourcing! A combination of brands’ moves towards true customer obsession and the advent of conversational AI and other automation such as robotic process automation (RPA) form an existential threat to the traditional business models for contact center outsourcers. Cheap labor and hyper-efficient processes don’t always lead […]
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