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Chinese Banks Offer Great Functionality And Usability, But There’s Still Ample Room For Improvement

Blog: Forrester BPM Center of Excellence

Mobile apps have become the touchpoint of choice for millions of people to manage their finances, this is especially true for China where the customers are among the most empowered in the world. We recently published our latest evaluation of the mobile apps of six banks in Mainland China, including: CITIC Bank, China Merchants Bank […]

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