CEO Conviction In CX – Why You Overestimate It And How To Get It @CXEurope 2017
Blog: Forrester BPM Center of Excellence
Seems like it’s good news when only 5% of CX pros say lack of support by the CEO is among their top 3 challenges. A successful CX transformation needs a CEO who leads by example and rallies the organization around CX. When committed CEOs leave, CX efforts die. But is this really good news? No. […]
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