CCaaS and speech analytics create a best-in-class contact center offering
Blog: OpenText
Many companies today are transitioning from traditional on-premises telephony contact center solutions to cloud telephony solutions—better known as contact center as a service (CCaaS). But why are organizations shifting to CCaaS? And what are some of the benefits gained by migrating to the cloud? There are other questions worth asking too. Are CCaaS capabilities mature …
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