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Can a performance and incentives gamification program drive agent performance?

Blog: OpenText

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must rely on their agents to perform at their peak, and for that, they must be motivated and engaged. One powerful strategy that can be used to improve agent performance and …

The post Can a performance and incentives gamification program drive agent performance? appeared first on OpenText Blogs.

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