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BPM Quotes of the Week – December 14, 2015

Blog: BPM.com - Quotes of the Week

“When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern to, or there are too many approvals in the process.”
-Shelley Sweet

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