Blog: All Things Workflow
Here are some of the more common questions I ask clients when trying to find out where they are in terms of their business process management maturity
Do you know what all your critical business processes are in your department or organisation?
Do you know what all your non-critical processes are in your department or organisation?
Is there a document that lists all the critical (and non-critical) business processes?
For each of these processes is there a process owner?
For each process is there a high level design document that outlines which steps are performed and by whom or what system?
For each process is there a low level design document that details what is required to perform each step?
For each process is there training material?
For each process are there defined and documented KPI’s?
For each process how often are the KPI’s measured?
For each process are they as automated as they can be?
For each process are they as integrated with other systems, and processes as they can be?
For each process what is its value and its cost to the business?
For each process how agile is it to change?
For each process how aligned is it with the needs or direction of the organisation?
For each process are management or users of the system given a oppurtunity to contribute to the increased efficiency of the process?
For each process are there scheduled periods to review the process to search for inefficiencies?
For each process is there significant reporting to highlight errors and exceptions, inefficient tasks, people and flows (preferably in real-time)?
Is there a methodology put in place for when changes are made to processes?
There are a lot more questions out there but these ones I find are usually a good place to start and obviously if they answer no to some of the early questions it means the later ones are usually not applicable.