Blog Posts Enterprise Architecture (EA) Process Management

#BPM for CX (customer experience) – example

This blogpost is an illustration for the previous one “Practical Process Patterns: Customer eXperience As A Process (CXAAP) ”

Below is an animation of  the ticketing process which is part of internal (corporate) processes and which has to work TOGETHER with a buying process (executed by a customer).

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Some integration examples