#BPM for CX (customer experience) – example
This blogpost is an illustration for the previous one “Practical Process Patterns: Customer eXperience As A Process (CXAAP) ” http://improving-bpm-systems.blogspot.ch/2013/06/practical-process-patterns-cxaap.html
Below is an animation of the ticketing process which is part of internal (corporate) processes and which has to work TOGETHER with a buying process (executed by a customer).
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