process management enterprise architecture ea blog posts

#BPM for CX (customer experience) - example

This blogpost is an illustration for the previous one "Practical Process Patterns: Customer eXperience As A Process (CXAAP) " http://improving-bpm-systems.blogspot.ch/2013/06/practical-process-patterns-cxaap.html Below is an animation of  the ticketing process which is part of internal (corporate) processes and which has to work TOGETHER with a buying process (executed by a customer).