BPM and Lean: Let’s go on a Customer Journey
Blog: BPTrends -BPM and Lean
Processes should provide value for customers, but, Peter Matthijssen asks, “How do our customers experience our processes?” In this Column, Peter introduces a technique, aimed at customer experience, called Customer Journey. This technique, Peter asserts, must be part of your BPM/Lean toolkit. Look inside for details.
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