Blog Posts Process Analysis

BPI Technique – Quality Function Deployment – QFD

Blog: Biz-Performance, David Brown

BPI Technique – Quality Function Deployment – QFD


Translation of customer requirements into lower level design requirements (e.g. process requirements) through the use of the “House of Quality” matrix.

QFD “House of Quality” Matrix

When to Use

  • Quality Function Deployment is most typically utilized during the design of new processes in the “To-Be” Process Model deliverable but can also be useful during the creation of the “To-Be” Measurement Dashboard in identifying how processes should be measured.


  • Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:

QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions:

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples