Bot Management Vendors Show Progress On Diversity, Equity, and Inclusion
Blog: Forrester BPM Center of Excellence
As previous Forrester research has shown, gender bias remains an urgent concern in cybersecurity, and issues around diversity, equity, and inclusion go far beyond gender. In the bot management world, where end users historically struggled with CAPTCHAs and other challenges that didn’t always support visual and physical impairments, having diverse voices in the room can […]
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