Automation is Critical in the Age of Digital Transformation
Blog: Solutions Review - Business Process Management
The editors at Solutions Review have partnered with the experts at Broadcom to provide a glimpse into the role automation can (and should) play in a company’s digital transformation initiatives.
Automation has emerged as one of the most significant technological forces shaping the future of digital evolution and transformation. With more companies than ever embracing digital transformation, organizations across industries are reassessing their processes, adopting new solutions, and optimizing their business strategies to ensure they stay competitive in the ongoing “digital marathon.” Digital transformation isn’t as simple as flipping a switch, though, and involves just as many cultural and organizational changes as it does technological ones.
With that in mind, the editors at Solutions Review have partnered with the team at Broadcom to offer some insights into how and why automation is a crucial tool in planning and executing a digital transformation strategy.
What Role Does Automation Play in Digital Transformation?
Meeting Service-Level Agreements (SLAs)
Automation can help companies of all sizes drive mission-critical processes in ways that make it easier to meet service-level agreements (SLAs). For example, automated processes can enhance operational efficiency and precision in meeting service commitments by optimizing how teams handle routine tasks, reducing the risk of human error, and monitoring key performance indicators (KPIs) in real-time. Additional use cases include:
- Predicting the outcome of an SLA before it impacts the business
- Tracking SLAs across platforms to identify jobs that still need to be delivered
- Simulating potential changes against defined SLAs before going to production
- Real-time discovery of critical paths that determine the requirements for meeting SLAs
Identifying Potential Issues or Errors
Any transition from one system or strategy to another is bound to lead to some roadblocks. Thankfully, automation can help companies identify these issues before they become a problem, saving valuable time and resources. This can be accomplished with automated analytics and smart alerting tools that automatically assess processes and, when necessary, alert users when something requires their attention. The automation technology can even provide prescriptive suggestions alongside the alert, helping users quickly assess and adjust processes to resolve or avoid the issue entirely.
Improving the Onboarding Experience
One of the critical processes in a digital transformation is onboarding users and stakeholders into the new status quo. Depending on the company’s size, this process can be time-consuming and requires dedicated leaders committed to helping users learn to navigate the new and evolving processes. While automation can’t wholly replace the human element, it can optimize it. For example, automated workflows can guide users through the relevant training modules, providing them with the resources they need to navigate the digital landscape.
Automation can also streamline administrative tasks like setting up user accounts, providing access to digital tools, tracking progress with automation intelligence, equipping team members with documentation relevant to their role, and freeing up valuable time for staff so they can focus their attention on maintaining business continuity instead of establishing back-office processes. All of this allows companies to expedite the onboarding of their teams into the digital transformation journey, equipping them with the support they need to drive the continued success of the transformation.
Click Here to Learn More About the Role Automation Plays in Digital Transformation
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