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Auto and Home Insurers CX Inched Up Slightly In 2018

Blog: Forrester BPM Center of Excellence

Seven auto and home insurers saw a statistically significant change to their CX Index scores in 2018. As a result, the average score for the industry moving up one point since 2017. Insurers should not get too excited though. Despite this small lift, most policyholders in the US saw little or no change in their […]

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