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Australian FSI Firms Have Responded Well To The Pandemic, But Their CX Is Just ‘OK’

Blog: Forrester BPM Center of Excellence

The 2020 Australia Banking and Superannuation Customer Experience Index results are live now! COVID-19 stress-tested the robustness of Australian banks and supers’ governance structures and crisis management plans as the industry experienced rapid regulatory changes. Firms Must Focus On CX That Builds Loyalty To Come Out Ahead In The Crisis Forrester’s CX Index™ methodology measures […]

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