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Assessing Your Digital Maturity – What Does Excellence Look Like?

Blog: Forrester BPM Center of Excellence

Wall Street loves a digital business. These technology-driven innovators, which put customer acquisition, retention, and experience at the center, have a different way of looking at the world. They are rewarded with growth and investment. And it’s not just digital natives. Digitally advanced incumbents, firms like Capital One, Philips, Microsoft, and Accenture, also see the […]

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