Blog Posts Process Management

Are Outdated Core Applications Holding You Back?

Blog: Forrester BPM Center of Excellence

You’ve been building flashy mobile apps, creating wonderful systems of engagement to improve customer experience, but your digital program still has not delivered. Why? Because you’ve neglected the modernization of your core systems. Customer journeys rely on hundreds of processes supported by back-end core systems such as customer relationship management, enterprise resource planning, revenue management, […]

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