Blog Posts Process Management

AI Is Not Your Savior In Social Listening

Blog: Forrester BPM Center of Excellence

You’re hearing with increasing frequency that social listening platforms (SLPs) are incorporating artificial intelligence (AI) and that AI may eventually unburden humans from heavy social data management and analysis. The reality: this is exaggerated. You still need a hefty amount of human involvement to set the rules, train the data, and maintain the platform. In […]

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