AI and BPM: my article for @Bonitasoft on making processes more intelligent
Blog: Column 2 - Sandy Kemsley
Part of my work as an industry analyst is to write papers and articles (and present webinars), sponsored by vendors, on topics that will be of interest to their clients as well as a broader audience. I typically don’t talk about the sponsor’s products or give them any sort of promotion; it’s intended to be educational thought leadership that will help their clients and prospects to understand the complex technology environment that we work in.
I’ve recently written an article on AI and BPM for Bonitasoft that started from a discussion we had after I contributed articles on adding intelligent technologies to process management to a couple of books, as well as writing here on my blog and giving a few presentations on the topic. From the intro of the article:
In 2016, I was asked to contribute to the Workflow Management Coalition’s book “Best Practices for Knowledge Workers.” My section, “Beyond Checklists”, called for more intelligent adaptive case management to drive innovation while maintaining operational efficiency. By the next year, they published “Intelligent Adaptability,” and I contributed a section called “Machine Intelligence and Automation in ACM [Adaptive Case Management] and BPM” that carried forward these ideas further. Another year on, it’s time to take a look at how the crossover between BPM and artificial intelligence (AI) — indeed, between BPM and a wide range of intelligent technologies — is progressing.
I go on to cover the specific technologies involved and what types of business innovation that we can expect from more intelligent processes. You can read the entire article on Bonita’s website, on their LinkedIn feed and their Medium channel. If you prefer to read it in French, it’s also on the Decideo.fr industry news site, and apparently there’s a Spanish version in the works too.
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