A Simple Recipe To Calculate How Much Value For Customers Your Firm Delivers (And To Find Critical Gaps)
Blog: Forrester BPM Center of Excellence
Are you trying to understand how much value you deliver to customers? In my research on value for customers, I came across an interesting method called potential gain in value (PGV). I want to share it with you because PGV gives you a simple way to approximate the value delivered. And it helps you prioritize […]
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