Software-as-a-Service (SaaS)-based services in the human capital technology space have been steadily increasing in recent years, as companies explore ways in which to reduce costs and access innovation in the space. SaaS reduces the cost of ownership, dependence on IT support, improves the employee experience, and increases the speed at which value is yielded by change.

At the same time, the change management landscape has seen a major upheaval. Over the last five years, the pace of technological change has accelerated, leading to firms requiring change managers to oversee complex new projects. In addition, project timescales have been reduced in line with today’s agile world, meaning that ways of helping change management experts to diagnose, plan and track transformational change initiatives are becoming critical.