Blog Posts Process Management

A Day in the Life of a Knowledge Manager – A Cautionary Tale

Blog: Forrester BPM Center of Excellence

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […]

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