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7 Steps To Help Your Customer Service Heroes Through The “Container Challenged Christmas”

Blog: Forrester BPM Center of Excellence

Retail contact center agents (a.k.a. customer service heroes) typically deal with stressed-out shoppers during the holidays and the return period that extends through March. However, the shipping and supply chain crisis will make the interactions of the past a cake walk compared to what’s to come this season. As the season progresses, expect to see […]

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