7 Focus Areas for Customer Experience Management
Blog: NASSCOM Official Blog
For those familiar with Michael Porter’s work, strategy is about differentiation. In the digital era, there is a growing consensus that differentiation will depend on how service providers manage their customers’ experience. Strategy then will need to increasingly focus on Customer Experience Management initiatives. Here are seven that I think would be important. This is by no […]
Leave a Comment
You must be logged in to post a comment.