5 Ways to Cultivate Leadership Support for Customer Experience
Leadership support is needed for a customer experience program to succeed—we can all agree on that. The challenge is those executives live in the real world of organizational changes, competing priorities and shifting economic landscapes.
In my last CustomerThink column, I looked at how to build a compelling business case for your CX program.
Now let’s walk through the next step in the process, which is gaining a broad-based support system across the enterprise. I’ll show you how to apply some relationship-building techniques you already use with a few new ones.
In my latest blog, I recommend five techniques for developing the support CX programs need to survive and even thrive.
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