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5 Key Performance Indicators in Business Process Outsourcing: How to Gauge Success

Blog: Boombirds Blog

The goal of any business process outsourcing initiative should be to yield improvements in efficiency and productivity. Outsourcing can often lead companies down the path towards greater profitability, if done correctly; but it’s not always easy for managers or executives who are initially skeptical about their company’s decision later come around once they see tangible results from BPO efforts take place.

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