Blog Posts Enterprise Architecture (EA)

4 Requirements of an SLA Monitoring Tool for Service Assurance

On Wednesday, June 29, Hortonworks (named after the Dr. Seuss elephant) wasHortonworks Yahoo! created as an independent, privately-held, VC-funded company to lead the Hadoop community and market the open-source product for the future. Its parent, Yahoo!, is now one of its customers.

Yahoo! has taken Hadoop from creator Doug Cutting’s science project to a superlative platform – establishing it as a preeminent Big Data platform. According to Gartner, however, “Big Data” isn’t just about volume. Big volume is a storage issue, but big data is a massive analysis issue.

New research by InformationWeek found that only 4% of Service-Level Agreements (SLAs) met all service-level targets over the past 12 months. Service-Level Agreements have long been tough to negotiate and tougher to enforce, especially for small companies that lack the resources to push for the best terms and monitor for compliance. For Communications Service Providers (CSPs) this means investing in the right SLA monitoring tools for Service Assurance.

The 4 requirements for an effective SLA monitoring tool are:

  1. User empowerment and rich visualization.
  1. Easy accessibility to operational data (from multiple sources).
  2. Real-time continuous analytics.
  3. Root-cause analysis to facilitate corrective action.

With the 4 capabilities outlined above, CSPs can have one solution that can easily achieve:

  1. Visibility into real-time customer experiences by combining service performance with customer information.
  2. Insight into actual and expected service performance through real-time analytics.
  3. The ability take to action in the form of automated responses, in order to resolve problems before they impact the customer.


To learn more about the 4 requirements of an effective SLA monitoring tool, download this free whitepaper.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples