Blog Posts Process Management

2 Truths and 7 Lies Retailers Heard in the 2010s

Blog: Forrester BPM Center of Excellence

As the decade comes to a close, I thought it would be useful to reflect on how the retail industry has changed since 2010.  With the wisdom of hindsight, we can now say what trends were rightfully chased and what claims were distractions that proved counterproductive. Two things rightfully received a lot of attention: Retail […]

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