10 Barriers to Transformational Change Success
Blog: IMA Blog
The terms “transformational change” and “transformation” may be two of the most over-used words in business today. In our Change Management consulting work, we identify three different types of strategic change:
- Minor Change creates minimal disruption (and therefore minimal resistance to change.) Examples are routine changes to policies and procedures.
- First Order Change creates significant disruption so there is consequently also major resistance to change. An example is a new ERP system or the introduction of a portfolio management tool.
- Second Order Change is “transformational change” and is a complete alteration of the current operating structure, with massive change to processes, people and typically technology. Since resistance is a function of the level of disruption the change creates, transformational change also brings with it significant resistance. Examples are shared services solutions that break down organizational silos and drastically alter how the company operates.
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