Let your customers crawl up the steps
Blog: Harmon's Blog: Eye on BPM
Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider. Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair. They explained that […]
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