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Let your customers crawl up the steps

Blog: Harmon's Blog: Eye on BPM

Story 201536570 Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider.   Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair.  They explained that […]

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