The Game of Authentication and Fraud Detection
Balancing information security with consumer demands for speed is an increasing and rather daunting challenge.
While the need to provide fast service is real—and customer loyalty may depend on it—identity theft is on the rise and must be addressed.
How do organizations balance the two?
Recently I spoke with Contact Centres about how voice biometrics helps address the balancing act required in today’s marketplace to help keep customers loyal and information secure.
The post The Game of Authentication and Fraud Detection appeared first on Customer Experience Management Blog.
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