How smart metrics can help you streamline the service processes
Scepticism over whether robots can understand business processes
How Georgette Blau built a Team of Reliable Employees and Systematized Her entire Tourism Business!
Class Notes: The Competence Gap—an Empirical Investigation of the Demand and Supply Side
Remember When People Laughed at the ATLAS Robot? WHO’S LAUGHING NOW?!
Why Robotic Process Automation (RPA) is Your Ally in Reducing Cyber Security Risks
On customers and “sheep stealing”: Why process leaders must think “end to end” (transcript)