Check out Peter Whibley, Author at Customer Experience Management Blog
Automation as a Service: Cloud-Based Delivery Makes Implementation Faster Than Ever
My business processes are deviant! What should I do about it?
Introduction to Business Process Model and Notation (BPMN) – OSSCamp 2014
Capturing and documenting business processes and rules for agility
Successful Business Process Management: What You Need to Know to Get Results
Implementing Standardized Work: Process Improvement (One-Day Expert)