Attend this participatory workshop to develop skills and knowledge regarding business digital transformation.
Consumers have developed new ways to get informed about products and services, compare, buy and interact with businesses of every sectors. These new consumer behaviors mixed with the globalization of markets require organizations to review customer experience (CX) and their business model. This digital transformation involves development of new strategies taking advantage of new technologies.
These digital business strategies usually emerge from creative brainstorming sessions of executives using white boards and sticky notes. Conversely, very structured architectures of operations are created using specific standards with the goal of increased automation. Now, the big question is: how can we enable creative ideation of strategies and structured execution architectures to not only co-exist but also be aligned for successful digital transformation?
This is what you will find during this interactive workshop which will feature the use of business capabilities as the hinge to the operations-strategies alignment.
*This workshop is presented in French only.